Jessa Marty
October 15, 2024
It was the worst experience I ever had with Trip.com. The receptionist was completely and evitably rude. As we waited for 5 hrs already without an AC and when we complain politely, we were told that "its not my problem". There was a problem with the AC and they cannot fix it within the day. They cannot change the room too. So they would want us to sleep inconveniently and discomfited. He told us to cancel the booking and we did. THEY DID NOT GIVE US THE REFUND. Plus, there wasn't any soap for taking a shower. DO NOT BOOK ON THIS HOTEL as its really far from the center, too. If you wanna explore the city of Istanbul, check Taksim Square. Been booking with this app and never encountered this issue.